7 Days Money Back Satisfaction
Guarantee!
We are 100% confident that our boats are of great quality and even
better value. However, if upon receiving a boat you decide that you
want to return it, you will have 7(seven) days as of the date of
shipment arrival to return it for a refund minus the shipping cost. Any
additional fees associated with a purchase transaction will be deducted
from amount of refund.
ALL refunds and cancelled orders will be refunded via company check.
Please allow 5-7 days for delivery. Customers are responsible for
charges associated with shipping of their orders. If order has been
cancelled after it has been already shipped, appropriate amount will be
deducted from total of refund.
Please read carefully for conditions
of refund:
IMPORTANT: Returned item should
be exactly in the same condition as you received it from us!
- Carefully unseal shipping box by removing packing tape from
front. Do not rip or damage shipping box.
- Please take a quick note how items are arranged in the box, and
how boat has been folded.
- Unfold boat on a clean surface free of debris, sand or water.
Tarp or plastic are recommended.
- Inflate boat using enclosed pump for inspection. Do not throw
away plastic bags.
- Carefully inspect boat without using it in water.
Make sure that you are happy with
your purchase!
If you decide to return boat back for a refund:
- Call 780-906-4991, Fax 780-756-1713 or send email to
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.
- Fully deflate all boat compartments and air floor. Electric
inflator/deflator is recommended.
- Immediately after full deflation of compartment place valve
push-pin in upper position to avoid air getting back into compartment.
To do it press valve push-pin with a finger and rotate until it will
pop-up.
- Please make sure that there is absolutely NO debris, dirt, sand
or water on deflated boat.
- Carefully fold boat back to the same state as it was removed from
box. If air remains in compartments, you will not be able to close the
box completely.
- Place folded boat and all accessories back in the box and
securely seal it with a packing tape.
- You are responsible for shipment arrangements back to us. Please
insure shipment for its value.
- We recommend FedEx Ground service from FedEx staffed facility as
a cheapest way to send packages.
Please visit www.fedex.com for
locations near you. Do not use authorised centers, since they are
charging extra fees.
We DO NOT recommend using UPS for returns as they are not reliable and
extremely inflexible. We are NOT responsible for packages sent to us
via UPS.
We reserve the right to charge 15% restocking fees for items that was
not packed same way as we sent it to you.
Absolutely NO REFUND for items that were used!
Please understand that we have to re-sell returned boats, and you will
be responsible for charges that will depreciate value of returned
merchandise.
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